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How Do I Get Started with my Account?
So you've purchased hosting and a domain...what now?
Once your order has been cleared for fraud, your account will be setup -- typically within a few business hours. When that step is complete, an email will be sent to you with your login information as well as the nameservers you should use (if applicable) for your domain name.

If you are setting up a brand new site, you would want to update your nameservers with your registrar so that your domain will point to your new server account.

If you are moving your hosting here from another host, you have some other things to consider to ensure a smooth transition. In that case, you will likely be better off transferring your files and configuring your settings on the new server *before* you update your nameserver information. You don't want your domain to start resolving to an account with no files in it yet!

If you are currently with a cPanel-based host, feel free to contact us to do your transfer for you. There are ways to easily transfer files and settings using functionality built into cPanel.

If you are transferring a site that is database-driven, there are other concerns you'll want to consider to limit downtime and ensure you don't experience different posts to different databases. Feel free to contact us for personalized assistance with this.
   HOW DO I...
    get my own website?
    register my domain name?
    get started with my account?
    protect my site and data?
    find out more?
        -Login and open a ticket
        -View our video tutorials
        -Contact Charlottezweb
Still thirsty for knowledge?
Why not visit our forum and join other Charlottezweb customers in discussion?
   Will Charlottezweb help me through the process of moving my account?
Of course, just ask!
 How do I get my files "online?"
The preferred way to get your site files uploaded to your new account is to use the FTP program of your choosing to transfer the files from your computer up to the "public_html" folder within your account space.  Any files located within public_html are availalbe to anyone online provided you haven't restricted them through permissions or otherwise.